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FAQ

Why choose us?

We are professional factory , specializing in producing all kinds of Gazebo, Tent, Pergola, Canopy, Pavillion, Hammock and so on for many years,we provide one stop service.Our products are competitive with good quality.

How can we guarantee quality?

Always a pre-production sample before mass production;
Always final Inspection before shipment.

What services can we provide?

1). We will reply to your inquiry within 24 working hours.
2). As an honest seller, we always use superior material, advanced machines, skilled technicians to ensure our products to be finished in high quality and stable feature.
3). Customized design is available, we provide OEM and ODM service.

Can I have a sample order?

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. However customer has to pay for the product cost and shipping cost. All the sample cost for item will be refund in the official orders.

What about the delivery time?

Sample needs 7-15 days, mass production time needs 35-60 days for orders.

Do you offer guarantee for the products?

Yes, we offer 2 years warranty to our products.

How do you solve the complaint from customer?

Find the key point of complaint firstly, take steps to solve it. If the mistake belong to us, we will bear all losses.

Production lead time:

1). High Season (September to April): 35-60 days
2). Low Season ( May to August) :around 35 days
3). We will come up with a detailed production schedule for each order and this schedule will be a platform for onward communication between customers and us.

Production capacity:

1). 5 production lines.
2). Daily output around 300sets.
3). Monthly output around 8000 sets.
4). Yearly output around 100000 sets.

Payment terms:

1). 40% TT in advance, 60% balance before delivery.
2). T/T and L/C are all available.

Other service:

1). Accepted Payment Currency: USD, CNY;
2). Language Spoken: English, Chinese